Service · personal shopper

Someone in the
boutique, for you.

Constrained references are not sold online at any price. They are allocated, in person, to buyers the boutique recognises. This is the service for the categories where turning up matters more than checking out.

On the grey market

We buy from authorised dealers and the identified private market, and we say which. We do not represent grey-market stock as boutique stock, and we will not source a piece whose provenance we cannot document — an unpapered watch is worth materially less than one with its card, and you would find that out at resale rather than at delivery.

How it works

Allocation is a
relationship, not a queue.

On Rue du Rhône in Geneva and Bahnhofstrasse in Zürich, the answer to a cold enquiry about a waiting-list reference is usually no. We attend in person, ask on your behalf, and tell you honestly what the wait looks like rather than taking a deposit against a piece that may never be offered.

Before purchasePhotographs of the actual piece — not a catalogue image — with the reference, serial and condition visible, sent to you for approval before we pay.
WarrantySerial and warranty card registered in your name at the point of sale. This is the difference between a watch bought by an agent and a watch bought from a reseller, and it is the most common regret in this category.
Allocation waitTwo to six weeks on constrained references, sometimes longer. We tell you the real figure; a boutique that promises next week is usually selling you something else.
Servicing abroadSome brands restrict service to the region of purchase. We check the brand's policy for your country before you buy, because it cannot be fixed afterwards.

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