Retailer file · jura.com
Buy from Jura
anywhere in the world.
Swiss automatic coffee machines, made since 1931, plus the parts and service network that makes them worth owning for a decade.
Two entirely different requests arrive here. New machines are a voltage question, and for 100–120 V countries the honest answer is often to buy locally. Spare parts are the opposite: the Swiss parts desk is the best in the world, parts are light and cheap to fly, and this is where we add the most value.
The checkout wall
Where Jura stops you,
and how we get through.
These are the gates a foreign buyer hits at this checkout, in the order they hit them. Left is the wall as the retailer states it. Right is what we actually do about it.
Swiss machines are 230 V at 50 Hz. Nothing on the site asks where the machine is going.
For 230 V countries — most of Europe, the UK, Australia, Singapore, the Gulf — it simply works with a plug adapter. For the US and Japan we quote a rated step-up transformer, or tell you to buy locally when that is the better answer.
Swiss online sales deliver domestically. Regional subsidiaries serve their own markets with their own ranges and pricing.
Bought in Switzerland at the Swiss price, with the 8.1% VAT reclaimed on export and credited back to you.
Parts are matched to a machine serial number. Ordering by model name alone frequently produces the wrong revision.
Send the serial from the plate under the machine. We confirm the exact part with the Swiss parts desk before buying, and source genuine parts only.
Warranty is administered by the subsidiary in the country of purchase, and cross-border service is inconsistent.
We tell you plainly what warranty will and will not cover in your country before you buy, rather than after the machine fails.
Retail receipt only.
Full export file, HS 8516.71 for machines and 8516.90 for parts, with a Swiss origin declaration.
Worth buying
What Jura is actually good for.
Ranked by how much difference buying from Switzerland genuinely makes.
- ✓Spare and service partsWhere we add the most value by a wide margin. The Swiss parts desk carries revisions the export network does not, and a 400 g part costs almost nothing to fly.
- ✓Machines for 230 V countriesEurope, the UK, Australia, Singapore, the Gulf. Works with a plug adapter, no transformer, and the VAT refund makes the price competitive.
- ✓Discontinued modelsStill available in Switzerland after foreign distribution has moved on.
- ✓Swiss-market editionsColourways and configurations not released elsewhere.
- ✓Descaling and maintenance suppliesGenuine tablets, filters and cleaning cartridges, bought in quantity and consolidated.
- ✓Grinder burrs and milk system partsThe wear items that decide whether a machine lasts five years or twelve.
Not worth buying
When to buy locally instead.
We will talk you out of this one more often than almost any other product, because the physics does not care how good the price was.
- ✕A new machine for the US or Japan230 V into a 100–120 V supply needs a rated step-up transformer of real size and cost. Often the local model plus local service is simply the better purchase.
- ✕A machine you will need serviced oftenCross-border warranty service is inconsistent. If there is an authorised service centre near you, buying into its network has real value.
- ✕Entry-level machinesThe price gap rarely survives freight on a 10 kg appliance. Spend the money on a better model bought locally.
- ✕Anything where you cannot supply the serialFor parts, the serial is not optional. Without it we are guessing, and guessing is how you get a part that does not fit.
- ✕Pattern or third-party partsWe source genuine parts only. Cheap copies are the most common cause of the failure that follows.
Practical notes
What our buyers know
about Jura.
Accumulated from running orders through this retailer. Most of it is the kind of thing you only learn by getting it wrong once.
Start here
Send a Jura link.
Get the landed cost.
Paste the product page, tell us where it is going, and we return a full breakdown — goods, Swiss VAT refunded, our fee, freight, duty and import tax — before you commit to anything.
No account needed for a quote. A Swiss buyer verifies stock and price before we charge you anything.
One payment, in your own currency1×
Questions
Buying from Jura, answered.
Will a Swiss Jura work in my country?
If you are on 230 V — most of Europe, the UK, Australia, New Zealand, Singapore, the Gulf, much of Africa and Asia — yes, with only a plug adapter. If you are on 100–120 V, as in the US, Canada and Japan, it needs a rated step-up transformer, not a travel adapter. That transformer has real cost and bulk, and we will often advise buying the local-voltage model instead. We quote both so the comparison is yours to make.
Can you find a part for an older machine?
Usually, and it is what we are best at here. The Swiss parts desk carries revisions and older stock the export network has dropped. Send the serial number from the plate under the machine — the part number depends on it, and ordering by model name alone is the most common way to receive something that does not fit.
Do you supply genuine parts only?
Yes. Pattern copies are cheaper and they are the most common cause of the next failure, particularly in milk systems and brew units. If you want a copy part, another supplier will sell you one; we will not.
Is the warranty valid in my country?
It depends on the market. Jura administers warranty through regional subsidiaries, and cross-border service is inconsistent. We tell you what will and will not be covered before you buy, and for anyone who expects to need regular service we usually recommend buying into the local network instead.
Send your serial number. We will find the part.
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