Legal notice

Who you are
actually dealing with.

SwissBuyer is a trading name of Dr. Import, a company established in Vaud, Switzerland. Every purchase made through this site is made by that company, on your instruction, and invoiced by it.

Registered details

The operator.

These are the details that appear on your commercial invoice, on the export declaration and on the customs paperwork filed for your shipment.

Operating companyDr. Import
Trading asSwissBuyer · swissbuyer.ch
Registered addressRue de Morges 22
1023 Crissier
Vaud, Switzerland
VAT numberCHE-284.072.845 TVA
Contactinfo@dr-import.ch
Warehouse and inspectionCrissier, canton de Vaud
Export gatewayGeneva Airport

Our role

What we are.

The distinction matters for your rights, your warranty and your customs paperwork, so it is worth stating plainly rather than burying in terms.

  • ✓A purchasing officeWe buy goods from Swiss sellers on your instruction, receive them, inspect them, prepare the export documents and arrange carriage.
  • ✓Exporter of recordWe are named on the export declaration and the commercial invoice, and we reclaim Swiss VAT on qualifying exports and credit it to you.
  • ✓VAT registered in SwitzerlandUnder CHE-284.072.845 TVA. Our service fee is invoiced with Swiss VAT treatment applied according to your place of establishment.
  • ✓Importer of record on DDP shipmentsWhere we ship duties paid, we settle the destination duty and import tax so nothing is collected from you on arrival.

Our role

What we are not.

Being clear about the limits is more useful than a broad promise we would have to qualify later.

  • ✕Not the retailerWe do not stock goods or set their prices. Product faults are pursued against the Swiss seller, and we act as your Swiss address for that.
  • ✕Not the manufacturerWarranty terms are the manufacturer's. We tell you before purchase where a warranty will not travel with the goods.
  • ✕Not a licensed importer in your countryWhere goods require an import licence at your end — medicines, medical devices, most commercial food volumes — we cannot supply one and we decline the order.
  • ✕Not a customs broker or tax adviserDuty and tax figures are our best estimate from current tariff data, confirmed at purchase. They are not formal advice.

Documents

Terms, privacy
and consumer rights.

Three documents sit behind this notice. Each one is drafted to match how the business actually operates rather than copied from a template, which is why they are listed here with their status rather than linked to placeholders.

Terms of serviceCovers the agency relationship, when title passes, refusal and refund policy, price movements between quote and purchase, and liability limits. Requires review by a Swiss commercial lawyer before publication.
Privacy policySwiss revFADP applies, and the GDPR applies in addition for customers in the EU and EEA. Inspection photographs of your goods are personal data and need a stated retention period. Requires review.
Consumer rightsDistance-selling and withdrawal rights vary by the customer’s country, not ours. The terms must state which law governs and where disputes are heard. Requires review.
Restricted goods policyPublished as part of each destination and category file on this site, and applied before any purchase is made.

Two questions should be settled with a fiduciary before launch, because both change the invoicing and the VAT position materially: whether Dr. Import purchases in its own name and resells to you, or acts as a disclosed agent buying in your name; and how the service fee is treated for Swiss VAT depending on where the customer is established. The site currently describes the first arrangement, which is the simpler one to operate and the one that makes the VAT reclaim straightforward.

Questions about any of this?

info@dr-import.ch Back to the index